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Thanks for all the advice guys!
Kasabi... funny thing is I work in a ski and snowboard shop. I think I will listen to your advice and take the high road. I don't really flirt or anything, I normally just talk to them about whatever it is that they need help with. Your right about becoming a better professional... thanks again!
Can this be only coincidence? LoL . . .
It simply AMAZES me that I'll walk into snowboard shops now and I can tell that NOT ONE sales person has read the sales manuals. I mean . . . this is just stupid, stupid, stupid.
Even back in the early 90's, these board companies put a ton of money into marketing and came up with "sales strategies" that simply work. Why people won't take an hour or two to flip through the pages is just beyond me. Here's where "retail sales" meets "pick up":
What happens when you walk into a ski shop? Some dopey guy will eyeball you looking at boards and he'll just hang around, hang around, and hang around. (In clubs, this is the creepy guy that will zone in on a girl or two and just hang around, hang around, and hang around.
Then the sales guy will work up the nerve and go, "Can I help you?", "Do you need any help?" "What can I do for you?" (Back in the 90's the Burton sales manual actually highlighted, DO NOT DO THIS!!!!) Why? This is like the creepy guy in a club who goes, "Can I buy you a drink?", "Do you come here often?", "You look like you need company."
I'm sure these sales manuals have improved even more. But back then, they suggested, "befriending" the customer. Share stories, see what type of riding they like to do . ..
Here's the way I opened my customers:
Me: Hey, did you go snowboarding last weekend?
Her: Yes/No
Me: It was wiiild! Crazy powder! (hi five)
or
Me: Are you riding any time soon?
Her: Yes
Me: Sweeeet! Where are you going?
Her: Blah, blah, blah
Me: (High five) Sweeet!
(IF NO)
Me: You gotta go soon, I was riding ______ just last weekend. Niiiiice . . .
We used to skateboard around the sales floor all day long and when a customer came along, I'd skate up right to them and just go, "Watch out! Method air! Just kidding . . I'm still trying to tweak my moves . . . What's your favorite grab? . . . blah, blah, blah." (JUST as if they were my snowboard buddies . . . )
Do you see where I am going here? Those sales manuals WERE in fact PICK UP manuals.
One. . . eh hem . . .older lady(to me at the time) asked me, "Do you get incentives?" When I told her "no,"
She went, "No way!" She then went out of her way to tell my manager that I was so helpful, "blah, blah, blah . . ." Then she told me that I could ski up at _____ and stay in her ski condo WHEN EVER I liked and that she hardly even uses it. (You think I went there when she wasn't there?)
Work up to that point . . . and then it's easy to go, "Hey, I'm riding at _____ this weekend. We should hook up over there. I'll be taking the ______ board. There's this killer pizza shop over there . . . ever been to _______ bar? On and on and on . . .
All of this brings back so many memories . . . I spent more on snowboard crap at that shop than I made . . . I went on every "weekend" trip that we sponsored . . . the things I learned on the sales floor still helps me to this day(professionally). . .
Have fun man . . . I'm sure they don't let you skate around the shops any more but I can't believe that we used to skate around all day long, act like idiots, meet so many fun people, get serious discounts, snowboard for free, and make some spending money at the same time. I mean . . . the amount of fun we had there is unfair to the rest of the World. . .