Quote:
hi puas,
i´m making some approaches in a supermarket (one-one)...and have some problems like in some time that i´m in A3, the woman cross her arms...i think that this is an IOD...or kind so...have this happened with you guys before?
"People have always tried to turn body language into a content
vocabulary, as if holding your head back meant that you were reserved
and crossing your legs meant that you were closed. But body language
doesn't work like words work; it works differently. Eye movements
and body movements will give you information about process.
The proper domain, in our opinion, of professional communicators
is process. If you indulge in content, you are going to unavoidably
impose part of your belief and value system on the people you
communicate with." - Bandler-'Frogs into Princes
All you can do is tune your sensory experience to notice the changes in her (voice tonality, skin color, breathing, eye patterns, etc). When you attach meaning to any changes you notice you are attempting a mind read.
If you are interested in learning more I recommend reading up on NLP. Introducing NLP by Seymour and O'connor is a good read to start.