Some people couldn't diffuse their anger in real life hence, they use the internet. In real life, they just don't have the balls to do it. They could get fired. They could be put in jail or they could get mauled.
In my local context, the guy who says fucktard or moron straight to your face gets knifed or taken down immediately. The real life hotheads usually don't utter those words. They just go ahead and hurt you. Meanwhile, the internet hothead is a different breed. He or she can't get hurt.
Real life is just like the UFC or boxing. You seldom see a loudmouth hothead win fights. Usually, it's the silent badass who kicks ass.

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Approach. Open. Escalate. Isolate
Here are my two essential rules on texting that will save you tons of time and money:
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