Right, I can't really comment on game or the effectiveness of products as I am as green as they come. But I can comment about "customer service" and the way I am treated. And for this, am not really happy!
At the end of last week, Gambler offered a beefed up version of his Home Study Course for $20. So in effect, around £15-£16. This included a 196 page manual, "The Diary of a PUA" and a Mastery Workbook as well as 5 audios over 6 hours long. His extras were a 30 minute phone call, the Approaching Confidence audio and two months free membership to his monthly DVD's service.
So bluddy good value for £20. I have seen confidence approach audios on hypnosis sites for £15 so an extra fiver for all that seemed a bargain.
Here's where I have the problem.
I make my purchase and I get the approaching confidence audio and the manual. NOTHING else. I also get charged just over £19 when it's supposed to be sold for $20. (Not being tight with money but it's the principle. Oh and the 196 page manual suddenly became a 160 page manual)
So I email him right away on tyhe
sales@puatraining.co.uk email address asking where my missing material is. No reply. So a few hours later, send it to the gambler@puat... one. Still no reply.
Send a final email saying I'm unhappy, I know he's busy but I just want to know when am getting the rest of my materials. Again, no reply.
Tuesday midday. An Email arrives labelled "The rest of the home study course". Great I think! Horrible customer service but at least the material was coming.
All it does is include links to the audio files. It acknoledges that I am due the diary of the pua and the workbook but it doesn't have them enclosed. Nor does it say how I arrange my 30 minute conversation.
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In truth I'm pissed off because
1) I got overpriced. Might only be a few quid over but its the principle!
2) His facts about the materials are misleading, a 196 page manual suddenly turning into a 160 page manual without warning is not on!
3) I still 3 days later have not got all my material.
4) I have not been told when I was getting all my materials.
5) I get surprised with a bit of the materials I am owed without warning days after I have paid for them. Like going to "Play", ordering 7 CD's....get 2 right away, 2 a few days later and no idea when you are getting the other 3!!! Madness!
6) The main problem I have over the rest. He doesn't reply to emails, he doesnt return messages on the mobile phone on the website. He constantly says "Oh we want your feedback", I have given him 4 emails since purchase and had a reply to none.
Horrible, horrible customer service and seems to be theres no real care for potential students. I may be a guy willing to pay a good amount of money for bootcamps or a residential and all hes doing is being ignorant and alienating me from a future purchase.
I didn't let myself listen to the bad press because I thought some of it was harsh, I liked the stuff on his blog and thought "Nah, at the very least he'll be a straight upfront guy". But sadly, I feel I have been proven wrong.
Here's hoping I get my materials in the end.
Candle
P.S. I don't believe this is flaming because I am being factual. This topic was about how I found the products and services of PUA Training and I have given my opinion and experience to date. Once I get a substantial answer/apology and my materials I will give them a proper shot and give it an honest review.
CHAT