Hey mate. My personal email is:
amog.pua@gmail.com
Email me and I will sort it out, and that goes for anyone else who has had delivery problems or anything at all.
With Stealth we suddenly had a HUGE amount of support to deal with. We have also been using a new system that has ticketing etc which is better but not yet optimised. I hired some new people to deal with the support cases and they have generally done a good job. However, things got behind and there have been some mishaps. Anyone who has been billed who wrote in to cancel will get a refund, 100%, no problem.
From my perspective, we are running a business for the long-term. Our brand and reputation are important to us. It is not in our interests to scam you for $77, we'd rather have you as a customer for life, any time you want pick up training or products.
I apologise for our error in this case, and like I said, mail me at my personal mail and i'll make sure it gets sorted.
-R
PS, I hope you actually liked the DVDs!